Bypass Respondus Monitor Webcam (DS Test Center)

General

The following guidelines only apply if students are taking online tests in the DS Test Center. If your students are not using the DS Test Center, these do not apply.

  • For students testing at the DS Test Center, webcam recording/monitoring is not allowed to ensure FERPA compliance and support testing accommodations.
  • The DS Test Center does not have access to Canvas and cannot change or edit any exam settings such as webcams or passwords.
  • To maintain a secure testing environment, the DS Test Center is monitored by testing staff using video surveillance.

Instructor Responsibilities

  • Instructors who use Respondus LockDown Monitor must disable the webcam monitoring feature for these students before the exam begins. 
  • If the online test settings are not configured correctly before the student’s reservation, the student may qualify for a makeup test.
  • Though we are monitoring your students via camera surveillance, Instructors can also choose to include an academic integrity pledge directly within their test.

Bypass Webcam Requirement: Add a Password

  • In Canvas, Instructors can turn on a setting that allows students to enter a password to bypass the use of a webcam.
    • Do Students Need to Know the Password Early? No. Students will only know this password if you share it with them. Otherwise, they will not have the option to bypass webcam recording. 
  • Instructors can securely provide the password to the DS Test Center in advance by completing the proctoring information in the DS Faculty Portal.
    • Upon students’ arrival for their reservation, testing staff will share the password at the start of their test.

Need Help? Tips and Links

  • Log in to the DS Faculty Portal and review the information under “Test Reservations and FAQs,” and look for the Webcams bullet.
    • “Webcams: To comply with FERPA, any webcam requirements must be removed/disabled for students testing with the DS Test Center. See this FAQ for helpful information”.
  • For Canvas tests – Canvas Support is available 24/7 by phone at 1-877-257-9780 or by live online chat session.
  • Visit the Charlotte’s OneIT Knowledge Base page for helpful FAQs.
  • Submit a ticket with Charlotte’s Office of OneIT.