Getting Started

The Process

To receive accommodations and services, college students must initiate the process themselves.

1. Submit Documentation

Provide current and relevant disability documentation for review. Find forms and submission guidelines on our Documentation page.

New Students: Please use the secure DS Student Portal for submission.

Returning Students: If you are already connected to DS and want to submit additional documentation, please FAX (704-687-1395) or visit our office in FRET 230.

2. Documentation Review

DS staff will review your submitted documentation, typically within 7 business days (may take longer during peak times). Insufficient or incomplete documentation may delay the review. If you haven’t received an update from us regarding your documentation review, feel free to contact our office. 

3. Next Steps & Interactive Meeting

You’ll be notified via your University email about next steps. This often includes scheduling an Interactive Meeting with a DS staff member to discuss your needs and identify reasonable accommodations through an interactive process. This collaborative process continues throughout your time at the University.

If Eligibility for Services Cannot be Determined

If eligibility for services cannot be determined at the time your documentation is reviewed, your email notification will explain the decision and next steps.

Important

Accommodations aren’t retroactive; they begin once you send faculty your Accommodation Letters through the DS Portal. Students must send their Letters to their faculty via the DS Portal each semester for accommodations to be activated.